Privacy Policy

1. Introduction

This Privacy Policy explains how MtejaRudi collects, uses, shares, stores and protects personal information when you visit our website, create an account, use our services or contact us.

For personal data processed through a business account, the business is generally the controller and MtejaRudi acts as a service provider. If you are a customer of one of those businesses, please contact that business first about your data.

2. Information we collect

• Account information such as your name, email address, phone number, business name, business details and login information.
• Customer data you enter, such as customer names, contact details, notes, visits, appointments and message preferences.
• Billing information and payment metadata. We do not store full card details on our servers; payments are handled by payment providers.
• Usage and device information such as IP address, browser type, pages viewed, actions taken, diagnostics and approximate location.
• Communications you send to us, including contact form messages, support requests and feedback.
• Consent and marketing preferences, including opt-outs.

3. How we use information

• Provide, operate, secure and maintain the service.
• Create accounts, authenticate users and manage subscriptions.
• Process payments and send related notices.
• Provide customer support and respond to enquiries.
• Send service updates, security alerts and administrative messages.
• Improve our product, features, performance and user experience.
• Detect, prevent and address fraud, abuse, security incidents and illegal activity.
• Comply with legal obligations and enforce our terms.

4. Legal bases for processing

Depending on the context, we rely on one or more legal bases: performance of a contract with you, our legitimate interests in operating and improving the service, your consent, and compliance with legal obligations.

Where we rely on consent, you may withdraw it at any time. Withdrawal does not affect processing that already took place.

5. Sharing information

We do not sell your personal data. We may share information with:

• Service providers that help us host, secure, support, email and operate the service.
• Payment providers that process subscriptions and transactions.
• Messaging and integration partners when you choose to connect them.
• Professional advisers, auditors, insurers and potential buyers in a business transaction.
• Authorities or other parties when required by law, to protect rights or safety, or to prevent fraud.

6. Data retention

We keep personal data for as long as needed to provide the service, comply with legal, tax and accounting obligations, resolve disputes and enforce agreements.

When data is no longer needed, we delete or anonymise it. Some information may remain in backups for a limited period.

7. Security

We use reasonable technical and organisational measures to protect personal data, including access controls, secure connections and monitoring.

No system is completely secure. Please use a strong unique password, protect your devices and tell us promptly if you suspect unauthorised access.

8. Your rights

Subject to applicable law, you may request access to your personal data, correction of inaccurate data, deletion, restriction of processing, objection to processing, portability, or withdrawal of consent.

To make a request, contact support@mtejarudi.com. We may need to verify your identity before acting. You may also have the right to complain to a data protection authority.

9. Cookies and similar technologies

We may use cookies and similar technologies to keep you signed in, remember preferences, understand how the service is used and improve security.

You can control cookies through your browser settings. Blocking essential cookies may affect how the service works.

10. International transfers

Our service providers may process data in countries outside Tanzania. Where this happens, we use appropriate safeguards required by applicable law.

11. Children

MtejaRudi is intended for businesses and is not directed to children under 18. We do not knowingly collect personal data from children. Contact us if you believe a child has provided data.

12. Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and change the date above. Material changes may also be communicated by email or in the product.

13. Contact us

For privacy questions or requests, contact support@mtejarudi.com. We will respond within a reasonable time and within any period required by law.