Terms of Use

1. Acceptance of these terms

These Terms of Use govern your access to and use of MtejaRudi, including our website, web application, customer tools, business pages and related services. By creating an account, subscribing to a plan or using the service, you agree to these terms.

If you use MtejaRudi on behalf of a business, you confirm that you have authority to bind that business to these terms. If you do not agree, please do not use the service.

2. The service

MtejaRudi helps businesses organise customer relationships. Features include customer records, follow-up reminders, WhatsApp click-to-chat links, promotions, a digital business page and related reporting tools.

We may improve, update, add or remove features from time to time. We will try to give reasonable notice of material changes that affect how you use the service.

3. Accounts and eligibility

You must provide accurate, current and complete account information and keep it up to date. You are responsible for protecting your login details and for all activity under your account.

You must be at least 18 years old and legally able to enter into a contract. You must notify us promptly if you believe your account has been accessed without permission.

4. Subscriptions, trials and payments

We may offer a free trial or free plan. Paid plans are billed through the payment method shown at checkout. Prices, billing periods and included features are displayed on our pricing page or in your account.

Unless stated otherwise, subscriptions renew automatically until cancelled. You are responsible for applicable taxes. Failure to pay may result in suspension or downgrade of your account.

Except where required by law or expressly stated by us, payments are non-refundable. If your account is pending payment, access to paid features may remain restricted until payment is confirmed.

5. Acceptable use

You agree not to use MtejaRudi to:

• Break any law, regulation or third-party right.
• Send spam, unsolicited messages or messages without the required consent.
• Harass, threaten, defame or discriminate against any person.
• Access another account, network or system without authorisation.
• Probe, scan, disrupt or overload our systems or security measures.
• Reverse engineer, copy, resell or commercially exploit the service without our written permission.
• Upload malware or any harmful code.
• Scrape or collect data from the service using automated means without permission.
• Use WhatsApp or other messaging services in breach of their policies.

6. Your customer data

You own the customer data you enter into MtejaRudi. You grant us a limited licence to host, process and display that data only as needed to provide the service, support you and meet legal obligations.

You are responsible for having a lawful basis or the necessary consent to contact your customers, send promotions and store their information. You must honour opt-outs and applicable marketing rules.

Our Privacy Policy explains how we handle personal data.

7. Third-party services

MtejaRudi may connect with third-party services such as WhatsApp, payment providers, hosting providers and email services. Those services are governed by their own terms and policies.

We are not responsible for the availability, content or actions of third-party services, or for any loss caused by an interruption outside our reasonable control.

8. Intellectual property

The MtejaRudi platform, brand, logo, software, design, text and other materials are owned by us or our licensors and are protected by intellectual property laws.

You may not use our name, logo or branding without written permission. If you send us feedback or suggestions, you allow us to use them to improve the service without payment or obligation to you.

9. Availability and changes

We work to keep MtejaRudi available and secure, but we do not guarantee uninterrupted or error-free service. Maintenance, updates, network issues and events outside our control may affect availability.

We may suspend or limit the service for security, legal, operational or payment reasons. Where practical, we will give you notice and a chance to address the issue.

10. Disclaimers

The service is provided on an “as is” and “as available” basis to the fullest extent permitted by law. We do not promise that using MtejaRudi will produce a specific number of customers, sales, revenue or business results.

You are responsible for your business decisions, messages, promotions and how you use the service.

11. Limitation of liability

To the fullest extent permitted by law, MtejaRudi and its team will not be liable for indirect, incidental, special, consequential or punitive losses, or for loss of profits, revenue, data, goodwill or business opportunity.

Our total liability for any claim relating to the service will not exceed the amount you paid us for the service in the 12 months before the event giving rise to the claim.

Nothing in these terms limits liability that cannot lawfully be limited.

12. Suspension and termination

You may stop using the service at any time. We may suspend or terminate your access if you breach these terms, fail to pay, create risk for other users or violate the law.

If your account is terminated, we may delete or anonymise data in line with our Privacy Policy and legal requirements. You should export any information you need before termination.

13. Governing law and disputes

These terms are governed by the laws of Tanzania. Before starting formal proceedings, we encourage you to contact us so we can try to resolve the issue informally.

Any dispute that cannot be resolved informally will be subject to the jurisdiction of the competent courts of Tanzania.

14. Changes to these terms

We may update these terms from time to time. When we do, we will update the date at the top of this page and, where appropriate, notify you by email or in the product.

Your continued use of MtejaRudi after the changes take effect means you accept the updated terms.

15. Contact us

If you have questions about these terms, contact us at support@mtejarudi.com. We will try to respond within a reasonable time.